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Blue avatars

Support Team
Updated

There are 2 types of blue avatars:

  • Avatar with Wi-Fi symbol

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This is because the user of that avatar has lost the connection to the server. The avatar will return to normal if the connection is successful or will eventually leave the scene if it fails.

  • Blue Avatar

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The fact that the blue avatars are displayed without the WiFi symbol is due to an optimization in the download of graphic content. That is, the system, to ensure optimal performance of the app, changes the avatars to blue so that you can continue using all the tools of the platform. Surely you are not using a good connection or your computer is not at its 100%.

Therefore, seeing a blue avatar without the wifi symbol can be for two reasons:

  1. The user is downloading the graphic resources needed to access the scenario, and while the download is taking place, his avatar appears blue in front of the other users. When the download is completed, the blue avatar will be replaced by the customized human avatar.
  2. Device performance. The application performs a continuous control trying to adjust the optimal level of performance, replacing the farthest avatars with these blue avatars.