Skip to main content
Virtway Help Centre home page
  • Community
  • Submit a request
  • Sign in
  • Sign in
  • Community
  • Submit a request
  1. Virtway
  2. Virtway Events platform
  3. Issues using Virtway Events

Issues using Virtway Events

Everything you need to know about the application and possible problems you may find

  • The "Talk" button appears in gray
  • Download error: DANGER! Due to network problems, a critical resource could not be downloaded
  • Potential issues with the Sound Wizard
  • The app suddenly freezes or stops working
  • Blue avatars
  • AUDIO: Other users can't hear me
  • AUDIO: The user cannot hear other users
  • AUDIO: "Unable to initialize the recording device: your voice cannot be heard by other users"
  • AUDIO: User's voice is too low
  • The request/invitation to go to a user is not effective
  • AVATAR: I can't see or hear other user's avatar
  • AVATAR: It falls into the void and the whole stage is left at the top
  • AVATAR MOVEMENT: It is always moving and cannot be stopped
  • SCENE: "Error loading scene"
  • SCENE ACCESS: 'The limit of users for "MUNDO3D" has been reached. Please try again later'.
  • SCENE LOADING: User does not see the scene in the scene list
Virtway